Return & Refund Policy

Return & Refund Policy

Last updated: August 2026

At Virelino, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please read our policy carefully before initiating a return.

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • ✅ The item is unused and in the same condition as received
  • ✅ The item is in its original packaging
  • ✅ You have proof of purchase (order confirmation email or order number)

The following items are not eligible for return:

  • ❌ Items that have been used, damaged, or altered after delivery
  • ❌ Perishable goods or items marked as final sale
  • ❌ Gift cards

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at service@virelino.com with your order number and reason for return
  2. Our support team will respond within 1–2 business days with return instructions
  3. Pack the item securely and ship it back using a trackable shipping method
  4. Once we receive and inspect the item, we will process your refund

Please do not send your item back without contacting us first.

3. Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 3–5 business days to your original payment method.

  • Credit/Debit Card: Refunds may take 5–10 business days to appear on your statement depending on your bank.
  • PayPal: Refunds are typically processed within 3–5 business days.

If you haven’t received your refund after 10 business days, please contact us at service@virelino.com.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please email us at service@virelino.com with a photo of the item and your order number. We will resolve the issue at no extra cost to you.

5. Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a free replacement or full refund – whichever you prefer.

Please include:

  • Your order number
  • A clear photo of the item and packaging
  • A brief description of the issue

6. Return Shipping Costs

  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
  • If the return is due to a change of mind or other personal reasons, the customer is responsible for return shipping costs.

7. Contact Us

If you have any questions about our Return & Refund Policy, please don’t hesitate to reach out:

  • 📧 Email: service@virelino.com
  • ⏰ Customer Support Hours:
    Mon–Fri: 9 AM–6 PM
    Sat–Sun: 10 AM–4 PM

Thank you for shopping with Virelino. We appreciate your trust! 💙