Frequently Asked Questions
Frequently Asked Questions
How much is shipping?
We charge a flat shipping fee of $4.99 per order, worldwide. US orders of $75 or more ship free.
How long will my order take to arrive?
Orders are processed within 1–3 business days (most ship within 1–2 business days). After shipment, estimated delivery is 12–20 calendar days for the United States, Canada, Australia, New Zealand and Europe. Peak seasons and remote areas may add 2–3 calendar days.
How can I track my order?
Once your order ships, we email you a tracking link. You can also use our Track Order page with your order email. Please note that tracking information for new orders may take up to about 5 business days to appear.
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, in their original packaging, and you will need proof of purchase (order confirmation email or order number). To start a return, email us at service@virelino.com with your order number and our team will reply with return instructions within 1–2 business days. See our Return & Refund Policy for full details.
When will I receive my refund?
Once your return arrives and is inspected, we process your refund within 3–5 business days to your original payment method. Depending on your bank, card refunds may take 5–10 business days to appear on your statement.
What if my item arrives damaged or I received the wrong item?
Contact us within 7 days of delivery at service@virelino.com with your order number and a clear photo of the item and packaging. We will arrange a free replacement or a full refund — whichever you prefer.
Which payment methods do you accept?
We accept Shop Pay, Apple Pay, Google Pay and major credit and debit cards. All payments are processed securely — we never store your card details.
Can I change or cancel my order?
Email us at service@virelino.com as soon as possible. If your order has not shipped yet, we will do our best to update or cancel it for you.
Do you ship internationally?
Yes — we ship to over 200 countries and regions worldwide. All orders include a trackable shipment.
How do I contact customer support?
Email us at service@virelino.com. Our support hours are Monday–Friday 9 AM–6 PM and Saturday–Sunday 10 AM–4 PM, and we respond to most emails within one business day.